1. Introduction
Winner.lc ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of everyone who uses our website and services. This Privacy Policy describes how we collect, process, store, and share information about you when you visit our website at winner.lc, create an account, place bets, play slot games, participate in promotions, or contact our support team.
By using any part of Winner.lc, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please discontinue use of the platform and contact us to close your account and request data deletion.
This policy applies to all users accessing Winner.lc from Pakistan and covers all services including Sports Betting, Slot Games, Live Casino, the Winner.lc App, and our VIP Programme. References to "personal data" in this document mean any information that can identify you directly or indirectly.
2. Data We Collect
We collect different types of information depending on how you interact with Winner.lc. Here is a breakdown of what we typically collect and in which situations:
Information You Provide Directly
- Full name, date of birth, and gender
- Email address and mobile phone number
- City and country of residence (Pakistan)
- Username and password (stored in encrypted form)
- Identity documents for KY C/verification purposes
- Communication history when you contact our support team
Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent, and navigation patterns on our platform
- Betting and gaming activity, including bet amounts, game history, and session duration
- Login timestamps and frequency of access
- Referral source (how you arrived at Winner.lc)
Payment-Related Information
When you make a deposit or request a withdrawal, we collect transaction details including payment method type (JazzCash, Easypaisa, Raast, Bank Transfer, or mobile wallet), transaction amount in PKR, and transaction reference numbers. We do not store your full card numbers or mobile wallet PINs on our servers.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, DOB, CNIC copy | Registration & KYC form |
| Contact Data | Email, phone number | Registration form |
| Financial Data | Transaction amounts, method type | Deposit & withdrawal flows |
| Technical Data | IP address, device ID, browser | Automatically via cookies & logs |
| Usage Data | Bet history, game sessions | Platform activity tracking |
| Marketing Data | Promotion preferences, opt-in status | Account settings & interactions |
3. How We Use Your Data
Winner.lc only uses your personal data for legitimate, clearly defined purposes. We do not use your information in any way that would surprise you or feel intrusive. Below are the main reasons we process your data:
- Account Management: To create, maintain, and secure your Winner.lc account, including verifying your identity and age.
- Transaction Processing: To handle deposits and withdrawals via JazzCash, Easypaisa, Raast, and other supported methods in PKR.
- Service Delivery: To provide you with access to Sports Betting, Slot Games, Live Casino, the VIP Programme, and the Winner.lc App.
- Customer Support: To respond to your queries, complaints, or requests in a timely and helpful manner.
- Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, and any misuse of the platform.
- Responsible Gaming: To monitor for signs of problem gambling and offer appropriate support tools such as deposit limits and self-exclusion options.
- Platform Improvement: To analyse usage patterns and improve the overall experience for all users on Winner.lc.
- Marketing Communications: To send you relevant promotions, bonus offers, and updates — but only if you have opted in to receive them.
4. Legal Basis for Processing
We process your personal data under one or more of the following legal grounds:
- Contractual Necessity: Processing is required to fulfil the agreement between you and Winner.lc — for example, to operate your account and process your bets.
- Legitimate Interests: We process certain data to operate our business responsibly, prevent fraud, and improve our services, provided these interests are not overridden by your rights.
- Legal Obligation: Some processing is required to comply with applicable financial, anti-money laundering, and identity verification obligations.
- Consent: For marketing communications and non-essential cookies, we only process your data if you have given us clear, informed consent. You may withdraw this consent at any time.
5. Data Sharing
Winner.lc does not sell or rent your personal data to third parties. However, in certain situations we may share your information with trusted partners who help us operate the platform:
Payment Processors
When you make a deposit or withdrawal, your transaction details are shared with the relevant payment service provider — such as JazzCash, Easypaisa, Raast, or your bank — solely to process the transaction. These providers operate under their own strict privacy policies.
Game Providers
Slot and live casino games on Winner.lc are powered by third-party game studios. These providers may receive a session token and basic account identifiers to load your game correctly. They do not receive your full personal profile.
Fraud & Security Partners
We work with specialist providers to detect and prevent fraudulent activity. These partners may process your IP address, device fingerprint, and behavioural data under strict confidentiality agreements.
Legal & Regulatory Disclosure
We may be required to disclose your personal data to law enforcement, financial intelligence authorities, or other regulatory bodies if required by applicable law or as part of a legitimate investigation. We will inform you of any such disclosure unless we are legally prohibited from doing so.
6. Data Retention
We keep your personal data only for as long as it is genuinely needed. The retention periods we apply are as follows:
- Active Accounts: Data is retained for the full duration your account remains open, plus a period of up to 5 years after closure to meet financial record-keeping requirements.
- Transaction Records: Deposit and withdrawal history is retained for a minimum of 5 years from the date of each transaction.
- Identity Verification Documents: KYC documents are retained for as long as required under applicable anti-money laundering regulations.
- Support Communications: Chat logs and email correspondence with our support team are retained for 2 years from the last interaction.
- Marketing Preferences: Records of your consent or opt-out status are kept for the lifetime of your account to ensure we honour your preferences correctly.
When your data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.
7. Security Measures
Keeping your data safe is something we take very seriously at Winner.lc. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure.
- All data transmitted between your browser and our servers is protected using TLS (Transport Layer Security) encryption.
- Passwords are stored using strong one-way hashing algorithms — we never store your password in plain text.
- Access to personal data within our organisation is strictly limited to staff members who need it to perform their role, and all staff are subject to confidentiality obligations.
- Our servers and databases are hosted in secure data centres with physical and network-level protections in place.
- We conduct regular internal security reviews and maintain audit logs to detect any unusual access patterns.
- Two-factor authentication (2FA) is available for your Winner.lc account and we strongly encourage all users to enable it.
Despite our best efforts, no online platform can guarantee absolute security. If you ever suspect your account has been compromised, please contact our support team immediately so we can take protective action.
8. Cookies & Tracking Technologies
Winner.lc uses cookies and similar technologies to make the platform work correctly and to give you a better, more personalised experience. A cookie is a small text file placed on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: These are required for the platform to function. They handle your login session, keep your bet slip intact, and ensure secure navigation. You cannot opt out of these without losing core functionality.
- Analytics Cookies: These help us understand how users move around the platform, which pages are most popular, and where improvements are needed. The data is aggregated and anonymous.
- Preference Cookies: These remember your settings such as language preference, odds format, and display options so you do not have to set them every time you log in.
- Security Cookies: Used to detect fraudulent activity and protect your account from unauthorised access attempts.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect some features of the Winner.lc platform. We do not use third-party advertising cookies or cross-site tracking technologies.
9. Your Rights
You have a number of rights regarding your personal data held by Winner.lc. We are committed to making it easy for you to exercise these rights:
- Right to Access: You can request a copy of all personal data we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or incomplete, you can ask us to correct it.
- Right to Erasure: You may request that we delete your personal data, subject to any legal retention obligations we must comply with.
- Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data without deleting it entirely.
- Right to Data Portability: You can request your data in a structured, commonly used format so you can transfer it elsewhere if you wish.
- Right to Object: You can object to us processing your data for direct marketing purposes at any time, with no questions asked.
- Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our support team with your request. We will acknowledge your request within 48 hours and aim to resolve it fully within 5 business days. In complex cases this may take up to 30 days, and we will keep you informed of progress throughout.
10. Minors & Age Verification
Winner.lc is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During the registration process, we collect your date of birth to verify that you meet the minimum age requirement.
If we discover or have reason to believe that a user is under 18, we will immediately suspend that account, void any bets or game activity, and take steps to return any deposits to the payment source — minus any applicable processing fees. We will also delete all personal data associated with the underage account in accordance with our data retention policy.
If you are a parent or guardian and believe your child has registered on Winner.lc, please contact us immediately so we can investigate and take appropriate action without delay.
11. Payment Data & Financial Security
All financial transactions on Winner.lc are processed in PKR. We support JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other approved mobile wallets. Here is how we handle payment data:
- Full card numbers and mobile wallet PINs are never stored on Winner.lc servers. These are handled directly by our PCI-DSS compliant payment partners.
- We store only a tokenised reference for each payment method to allow repeat transactions without re-entering your full details each time.
- All deposit and withdrawal records are retained for 5 years as required under standard financial record-keeping practices.
- If we detect any unusual transaction patterns — such as multiple rapid deposits or withdrawals — we may place a temporary hold on the account and request verification before releasing funds. This is done to protect you.
We will never ask you to share your JazzCash PIN, Easypaisa password, or online banking credentials with our support team. If anyone claiming to be from Winner.lc asks for these details, treat it as a scam and report it to us immediately.
12. Changes to This Policy
Winner.lc reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will notify registered users by email or through an in-platform notification at least 7 days before the changes come into effect.
The updated policy will always be available on this page with the "Last Updated" date clearly displayed at the top. We encourage you to review this page periodically. Your continued use of Winner.lc after any changes take effect means you accept the revised Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with our dedicated support team. We are available around the clock and treat all privacy-related enquiries with the highest priority.
You can reach us at:
For responsible gaming related concerns, please visit our Responsible Gaming page. For the full terms governing your use of Winner.lc, see our Terms and Conditions.